Shipping policy
This Shipping policy provides information about how Strojuce prepares orders, calculates delivery charges, and arranges shipments for purchases made through strojuce.com.
From Order Placement to Dispatch
After successful payment processing, orders are generally prepared within 1–3 business days.
Weekends and applicable public holidays are excluded from this processing period.
Once an order has been dispatched, available shipment tracking details may be provided to the customer.
Shipping Services and Pricing
The following shipping methods may be available depending on the destination and order:
Standard Shipping
Shipping fee: $5.99
Estimated transit time: 15–20 days
Express Shipping
Shipping fee: $15.99
Express Shipping availability and delivery estimates depend on the destination and applicable carrier arrangements. A fixed arrival period is not guaranteed under this policy.
Free Standard Shipping
Customers qualify for free Standard Shipping when the merchandise subtotal before taxes reaches $39.99 or more.
The qualifying amount excludes taxes and shipping charges.
Free Standard Shipping applies only where Standard Shipping is available.
Customers selecting Express Shipping remain responsible for the applicable $15.99 shipping charge.
Delivery Estimates and Tracking
Estimated delivery periods begin after an order has been dispatched and do not include the initial processing period.
Actual transit times may vary due to factors such as carrier operations, customs clearance, public holidays, weather conditions, or transportation disruptions.
Delivery estimates are not guaranteed arrival dates.
Where tracking information is available, customers may use it to follow the progress of their shipments.
Shipping Destinations and Import Charges
Available delivery destinations are determined by the shipping options presented during checkout.
International shipments may be subject to import duties, taxes, customs charges, or other fees assessed by destination authorities.
Unless otherwise stated during checkout or required by applicable law, such charges may be the responsibility of the recipient.
Delivery Address Requirements
Customers should provide complete and accurate shipping information when placing an order.
Incorrect or incomplete addresses may cause delays or unsuccessful delivery attempts.
If a customer-provided address error requires reshipment, additional charges may apply depending on the circumstances and applicable law.
Please contact us promptly if you notice an address error. Changes cannot be guaranteed after an order has progressed through processing or dispatch.
Shipments Requiring Assistance
If your parcel appears lost, significantly delayed, damaged, or incorrectly delivered, please contact Strojuce.
Include your order number, available tracking details, and a description of the problem.
We will review the available information and advise on the appropriate next steps.
Issues involving damaged, defective, incorrect, or incomplete merchandise may also be covered by our Refund policy.
Shipping Information Updates
Shipping services, charges, and delivery estimates may change as operational arrangements are updated.
The current Shipping policy will be published on strojuce.com.
Updates will not override mandatory rights associated with existing purchases.
Shipping Enquiries: [email protected]