Service policy
This Service policy explains the conditions associated with shopping at Strojuce and using the online services provided through strojuce.com.
Your Relationship With the Store
Strojuce provides an online platform where customers can browse merchandise, review product information, and submit orders.
By accessing or using the website, you agree to comply with applicable laws and the relevant terms governing the services you use.
Customers placing orders must have the legal capacity to enter into the applicable purchase transaction.
Product Details and Purchasing Decisions
Product listings may contain descriptions, measurements, specifications, photographs, prices, and available variations.
We make reasonable efforts to present this information accurately, although errors or changes may occasionally occur.
Customers should review relevant product details before completing a purchase.
If a particular measurement, material, feature, or product option is important, you may contact us for clarification.
What Happens After Checkout
Submitting an order and completing payment does not automatically guarantee final acceptance or fulfillment.
Orders may be subject to payment verification, product availability, and normal processing requirements.
Where an order cannot be fulfilled because of unavailability, a material listing error, or another legitimate reason, we may cancel the affected transaction.
If payment has already been collected for an order cancelled by Strojuce because it cannot be fulfilled, the applicable amount will be refunded through the original payment method.
Using Customer Accounts
Where account functions are available, customers should take reasonable precautions to protect their login credentials.
Account information should be accurate where needed for transactions and communications.
If you suspect unauthorized access to your account, please notify us at [email protected].
Conduct That Is Not Permitted
Users must not use the website for unlawful or fraudulent purposes.
Activities that interfere with website security, attempt unauthorized system access, distribute malicious content, or manipulate transactions are prohibited.
Strojuce may take proportionate measures to address suspected misuse, including restricting relevant website functions or cancelling affected transactions where reasonably justified.
Product Use and Customer Responsibility
Products should be used for their intended purposes and in accordance with applicable instructions.
Customers should consider relevant dimensions, installation requirements, and safety information before using a product.
Nothing in this policy removes applicable rights concerning defective, unsafe, incorrectly supplied, or materially misdescribed merchandise.
Policies That Apply to Your Purchase
Shipping charges, preparation periods, and estimated delivery times are explained in our Shipping policy.
Return eligibility, return shipping responsibilities, and refund procedures are explained in our Refund policy.
Additional guidance for product problems and post-purchase enquiries is provided in our After-sales-policy.
These policies should be read together where relevant.
Website Content and Availability
Website materials may include content owned by Strojuce or used under applicable third-party rights.
Accessing the website does not grant permission to reproduce, distribute, or commercially exploit protected materials without authorization.
Website functions may occasionally be unavailable because of maintenance, technical issues, or third-party service interruptions.
Any limitation of liability applies only to the extent permitted by applicable law.
Revisions and Applicable Law
We may update this Service policy to reflect changes in our services, operating procedures, or legal requirements.
Updated terms will be published on strojuce.com.
Changes will not automatically remove rights arising from existing transactions where applicable law does not permit such changes.
These terms are intended to be governed by and interpreted in accordance with the laws of the United Kingdom, subject to mandatory consumer protection laws and other applicable requirements that cannot legally be excluded.
Questions About These Terms
For assistance with this policy or an existing order, contact:
Email: [email protected]
Website: https://strojuce.com