Contact Us
Strojuce provides an email contact channel for questions about products, orders, delivery arrangements, returns, and other shopping-related matters.
Customer Service Information
Store: Strojuce
Website: https://strojuce.com
Official Email: [email protected]
Please use this email address when requesting assistance with purchases made through our website.
Product Enquiries
If you need additional information before purchasing, you may contact us about available product specifications, dimensions, materials, features, or variations.
Including the product name or website link will help us identify the item concerned.
Order and Payment Questions
For enquiries about an existing purchase, please include your order number.
You may contact us regarding order details, payment confirmation, processing status, or shipment information.
If you need to request an order change, please contact us promptly. Changes may not be possible once processing or dispatch has progressed.
Delivery Concerns
If a shipment appears delayed, lost, damaged, or incorrectly delivered, please provide your order number and any available tracking information.
Describe the situation and include relevant supporting details where appropriate.
We will review the information available and advise on the next steps.
Returns and Refunds
Customers may request an eligible return within 14 days after receiving their order.
Please include your order number, the product concerned, and the reason for the request.
Return conditions and refund procedures are explained in our Refund policy.
Do not send merchandise to an unconfirmed return address.
After-Sales Questions
If a product arrives defective, damaged, incomplete, or materially different from its description, please contact us with relevant details.
Photographs or other supporting information may be helpful when assessing the issue.
Additional guidance is available in our After-sales-policy.
Following Up on a Previous Enquiry
If you have already contacted us about an order, replying within the existing email conversation can help preserve the relevant information.
Response times may vary depending on the nature of the request and the information required for review.
Please do not send passwords, complete payment card numbers, or banking login credentials through email.
Suggestions and General Feedback
Customers may also contact us with suggestions concerning product information, website functionality, or their shopping experience.
Customer Service: [email protected]
Thank you for visiting Strojuce.