After-sales-policy

At Strojuce, we provide after-sales assistance for customers who experience problems with their orders or purchased products.

1. After-Sales Assistance

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us at [email protected].

Include your order number, a brief description of the issue, and relevant photos when applicable.

2. Returns and Refunds

Eligible return requests may be submitted within 14 days after receiving the order.

For change-of-mind returns, customers are responsible for return shipping costs. If the issue is attributable to Strojuce, we will cover the applicable return shipping costs.

Approved refunds will be issued to the original payment method. Please refer to our Refund policy for complete conditions.

3. Resolving Order Issues

We encourage customers to contact us directly with any purchase-related concerns so we can review the situation and determine an appropriate resolution.

Depending on the circumstances, this may include a refund, replacement, or other applicable assistance.

Nothing in this policy limits your rights under applicable law or through your payment provider.

4. Contact Us

Email: [email protected]

Website: https://strojuce.com

We will review your request and provide assistance as appropriate.