Refund policy
Strojuce provides return and refund options for eligible purchases. This policy explains when a return may be requested, how product condition affects eligibility, and what happens after a request is submitted.
Return Requests: The First 14 Days
Customers may request an eligible return within 14 days after receiving the order.
Please contact us during this period if you wish to return a product.
Mandatory consumer rights that apply independently of this return period remain unaffected.
Two Reasons for Returning a Product
A return based on a change of mind
You may decide that a product is no longer needed or is unsuitable for your preferences.
For this type of return, the item should generally remain unused, in substantially its original condition, and include applicable accessories, components, and packaging.
The customer is responsible for the return shipping cost.
Original shipping charges may be non-refundable where permitted by applicable law.
A return because the order is not correct
An item may arrive damaged, defective, incomplete, incorrectly supplied, or materially different from its description.
If the issue is attributable to Strojuce, we will cover the applicable return shipping cost.
The appropriate resolution will depend on the circumstances and applicable consumer rights. It may include a refund, replacement, or another suitable remedy.
Product Condition and Return Restrictions
Some products may have return limitations based on their nature or condition.
For example, a household product that has been materially altered or damaged through customer use may not qualify for a change-of-mind return.
Specific restrictions may also apply to certain products for health, hygiene, safety, or other legally recognized reasons.
These restrictions do not remove rights relating to defective, unsafe, incorrect, or materially misdescribed merchandise.
Before Sending Anything Back
Email [email protected] with your order number and the product you wish to return.
Explain the reason for the request. If the product has a problem, include relevant photographs or other supporting information where reasonably necessary.
We will review the request and provide applicable return instructions.
Please do not send merchandise to an address that has not been confirmed for the return.
After the Returned Product Is Received
Returned products may be examined to verify their condition and confirm the relevant return requirements.
For change-of-mind returns, items that have been materially damaged or altered after delivery may not qualify.
Strojuce does not charge a standard restocking fee for eligible returns under this policy.
How Refunds Are Completed
Approved refunds will be issued to the original payment method.
The time required for the funds to appear depends on the relevant payment provider or financial institution.
Where applicable law requires a particular refund deadline or a refund without return, those requirements will apply.
Further Questions
If you have concerns about return eligibility, a refund decision, or an unresolved order issue, contact:
We encourage customers to share order concerns directly so we can review the situation and identify the appropriate next steps.
Nothing in this policy restricts mandatory consumer rights or applicable payment-provider remedies.